Privacy Policy
This Privacy Policy describes how Alpen Communication Training collects, uses, and protects information when you use our online platform or engage with our services. We are committed to protecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Swiss data protection regulations.
Information We Collect
We may collect personal information that you voluntarily provide to us when you interact with our site or services. This can include information you provide when filling out forms, registering for courses or workshops, contacting us with inquiries, or subscribing to newsletters. The types of personal information we may collect include contact details such as your name, email address, and phone number, as well as professional information related to your training needs and goals.
We may also automatically collect certain information when you visit our site, such as your IP address, browser type, operating system, referring URLs, information about your usage of the site, and other technical data. This information is collected through cookies and similar tracking technologies.
How We Use Your Information
We use the information we collect for various purposes related to providing and improving our services. This includes:
- Providing and managing your access to our courses, workshops, and other services.
- Communicating with you about your account, services, and inquiries.
- Sending you relevant information, updates, and promotional materials, where permitted and in accordance with your preferences.
- Analyzing how our site and services are used to improve functionality, content, and user experience.
- Ensuring the security and integrity of our site and services.
- Fulfilling our legal and contractual obligations.
Legal Basis for Processing
We process your personal information based on several legal grounds, depending on the purpose of the processing. These include:
- The necessity of processing for the performance of a contract with you (e.g., to provide training services you have requested).
- Your consent (e.g., for sending marketing communications where required).
- Our legitimate interests (e.g., improving our services, site security, business operations), provided these interests are not overridden by your data protection rights.
- Compliance with legal obligations.
Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. We may share your information with trusted third-party service providers who perform services on our behalf, such as payment processing, data hosting, analytics, or customer support. These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
We may also disclose your information if required by law, regulation, or legal process, or in response to a request from government authorities. We may also disclose information to protect our rights, property, or safety, or the rights, property, or safety of others.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The specific retention period will depend on the type of data and the purpose of processing.
Your Data Protection Rights
Under applicable data protection laws, you have certain rights regarding your personal information. These may include the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete personal information.
- Request erasure of your personal information where there is no longer a legal basis for processing.
- Object to the processing of your personal information.
- Request restriction of processing of your personal information.
- Request portability of your personal information.
- Withdraw your consent at any time where processing is based on consent.
- Lodge a complaint with a supervisory authority.
To exercise these rights, please contact us using the physical address provided below. We may need to verify your identity before processing your request.
Security Measures
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure.
Cookies and Tracking Technologies
Our site uses cookies and similar technologies to enhance your experience, analyze site usage, and for advertising purposes. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.
Links to Third-Party Websites
Our site may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post the updated policy on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
How to Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Alpen Communication Training
14 Bahnhofstrasse
Suite 501
Zurich, Zurich
8001
Switzerland